# Terms & Conditions Welcome to **Ninar Restaurant**. These Terms & Conditions govern your use of Ninar's website, application, online ordering services, and related digital services. By using Ninar's services or placing an order, you agree to these Terms & Conditions. ## 1. Use of the Service You may use Ninar's services to browse products, select items, place orders, choose delivery or pickup options, and complete payment where available. You must use the service only for lawful purposes and must not attempt to misuse, disrupt, damage, or gain unauthorized access to the service or its systems. ## 2. Account and Customer Information Certain services may require you to provide information including: - Your name. - Mobile number. - Delivery address. - Location. - Any other information required to complete your order. You are responsible for ensuring that the information you provide is accurate and up to date. Ninar is not responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer. ## 3. Orders When placing an order, you are responsible for: - Reviewing your order before confirmation. - Verifying the selected items and quantities. - Confirming your address. - Confirming your selected payment method. - Providing valid contact information. Ninar may accept or reject an order depending on product availability, delivery coverage, working hours, operational conditions, or other reasonable factors. An order may also be cancelled if a product becomes unavailable, a technical issue occurs, or there is an obvious pricing or system error. ## 4. Prices The applicable prices are displayed on the website or application at the time an order is placed. Prices may vary depending on: - Branch. - Order type. - Promotions and discounts. - Applicable taxes or fees. - Delivery charges. The final amount will be displayed before the order is confirmed. If an obvious and unintended pricing error occurs, Ninar may correct the price or cancel the affected order and refund any applicable payment. ## 5. Payments Available payment methods may include, depending on the applicable branch and service: - Online payment. - Bank cards. - Apple Pay. - Electronic wallets or account balances. - Cash or payment on delivery where available. Electronic payments may be processed by authorized third-party payment providers. An order is considered paid only once the payment has been successfully confirmed by the relevant payment provider. If a payment fails, you may be asked to retry the payment or use another payment method. ## 6. Delivery Delivery availability depends on the customer's location and the delivery coverage of the selected branch. Any delivery time shown is an estimate and may vary due to: - Order volume. - Traffic and road conditions. - Weather conditions. - Customer location. - Events outside Ninar's reasonable control. Customers are responsible for providing a clear and accurate delivery address and remaining reachable during delivery. ## 7. Pickup Orders When selecting pickup from a branch, you are responsible for: - Choosing the correct branch. - Arriving within a reasonable time to collect the order. - Providing the order number or any other requested verification information. ## 8. Order Changes and Cancellations Changes or cancellations may only be available before the preparation of the order begins. Once preparation has started or the order has been completed, cancellation or modification may no longer be possible. Refund eligibility depends on the status of the order, payment method, and circumstances of the relevant request. ## 9. Refunds Where a refund is approved, it will generally be processed using the original payment method where possible. The time required for a refund to appear in your account may vary depending on your bank or payment service provider. Ninar does not control the processing time of the relevant financial institution after a refund has been initiated. ## 10. Offers and Promotions Ninar may offer: - Promotional codes. - Discounts. - Free meals or products. - Cashback or account credits. - Limited-time promotions. Each promotion may be subject to additional conditions, including: - Availability period. - Eligible branches. - Minimum order value. - Order type. - Eligible products. - Maximum number of uses. Promotions and discounts cannot be combined unless expressly stated otherwise. ## 11. Product Availability All products are subject to availability. Images displayed through the service are for general presentation purposes and the actual appearance of a product may differ slightly. Ninar may modify or remove products, options, ingredients, or add-ons at any time. ## 12. Allergens and Food Information Ninar's products may contain or come into contact with allergens, including: - Nuts. - Dairy. - Gluten. - Eggs. - Sesame. - Other food allergens. If you have a food allergy, you should inform Ninar before confirming your order. Due to shared preparation environments, Ninar cannot guarantee that any product will be completely free from traces of allergens. ## 13. Liability Ninar aims to provide its services with reasonable care and quality, but does not guarantee that digital services will always be uninterrupted, error-free, or available at all times. Ninar will not be responsible for delays or service interruptions caused by events outside its reasonable control, including technical failures, third-party service interruptions, or emergency circumstances. Nothing in these Terms limits any rights that cannot legally be excluded under applicable law. ## 14. Intellectual Property All rights relating to Ninar's content, including: - Trade name. - Logo. - Images. - Designs. - Text. - Digital content. - Other published materials. are owned by Ninar or used under authorization. You may not copy, reproduce, distribute, or commercially use such materials without prior authorization. ## 15. Privacy Your use of Ninar's services is also subject to the **Ninar Privacy Policy**. By using the service, you acknowledge that you have reviewed the applicable Privacy Policy. ## 16. Misuse of the Service Ninar may restrict, suspend, or terminate access to the service if a customer: - Uses the service fraudulently. - Abuses promotions or discount codes. - Repeatedly places fraudulent or fake orders. - Attempts to compromise or disrupt the service. - Uses the service in violation of applicable laws or these Terms. ## 17. Changes to These Terms Ninar may update these Terms & Conditions from time to time. Any updated version will be published through the website or application. Continued use of the services after an update will constitute acceptance of the revised Terms. ## 18. Governing Law These Terms & Conditions are governed by the applicable laws and regulations of the jurisdiction in which Ninar operates. Any dispute will be handled by the competent courts or regulatory authorities in accordance with applicable law. ## 19. Contact Us If you have any questions regarding these Terms & Conditions, please contact **Ninar Restaurant** through the official contact channels provided on the website or application. --- By using Ninar's services or placing an order, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.